Notes from the Field
Rethinking Ownership in a Global Context
April 13, 2026
How a week across teams in APAC challenged how I think about ownership in practiceContinue reading on Medium »
When “Correct” Japanese Feels Cold
April 2, 2026
How I learned that clarity, tone, and a single 「。」 can change how a message is experiencedContinue reading on Medium »
Along the Way
February 26, 2026
Three Years of Growth in a Changing Fintech EraContinue reading on Medium »
Behind Omotenashi
November 10, 2025
Adapting to Japan’s Hidden Expectations of ServiceContinue reading on Japonica Publication »
The Reality of Working for a Global Company
June 29, 2025
A Glimpse Into My Cross-Time-Zone Schedule From TokyoContinue reading on Medium »
5 Key Questions to Ask About DDoS Mitigation in the Payment Industry
April 24, 2025
When payment systems go down, so does trust. The recent DDoS attack on a major payments platform sent a clear message:Continue reading on Medium »
Reflecting on My First Shift in Support Duty
March 31, 2025
Insights and TakeawaysContinue reading on Medium »
How I Got Here
2026
Two practices, one life.
I work in tech to keep systems running. I write to reflect on how I choose to spend my time.
2025
Responsibility and reflection.
Took on platform health and incident response duties during critical events. Published my second book alongside production work.
2024
Parallel tracks.
Continued working in payments. Published my first book. Writing remained a separate practice—one that helped me think more clearly about how I live and work.
2023
Support work, public curiosity.
Worked in payment infrastructure, responding to merchant issues during live incidents. At the same time, I wrote about questions I found myself returning to. One answer—about Japanese culture—became the most-read thing I’d published. See the answer here.
2022
A break, then writing.
Moved into a programming role, building consumer-facing services. After being laid off right before Christmas, I started writing online to document the interesting things I was noticing in my life.
2020–2021
Learning how work actually happens.
Helped launch and scale operations in Asia. Spent my days fixing handoffs between tools, teams, and reality. Learned early how much human judgment sits between systems.